Reference

Your Rights and Our Legal Commitments

At ze777, every account is governed by a clear set of terms that define how we collect data, handle disputes, and protect your access — all in line…

Jurisdiction-Aware TermsData Protection PolicyAccount Security StandardsDispute Resolution PathCookie Policy
ze777 Your Rights and Our Legal Commitments
LEGAL CONTACT CHANNELS

Reach Our Compliance and Legal Team

If you have a question about our terms, need to submit a data access request, or want to raise a legal concern, our dedicated compliance team is reachable through three paths.

Legal Email Send a written query or formal request to our compliance inbox. Include your registered account email and a brief description of the legal matter so we can route it to the right person quickly.
Live Chat Support Our support agents are available around the clock via live chat. For urgent account-related legal questions — such as account suspension or identity hold — this is the fastest way to get an initial response.
Postal Address For formal legal notices, data erasure requests, or regulatory correspondence, you may submit documents to our registered mailing address. We acknowledge receipt within two business days of delivery.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Security and Retention at ze777

We take a structured approach to every dimension of data handling — from how long we keep payment records to who inside ze777 can access your account details.

Data Collection Scope

We collect only what we need to operate your account: name, email, registered mobile number, payment identifiers for UPI or…

Cookie Policy

Our site uses session cookies for login continuity and analytics cookies to understand which sections are visited most.

Account Security

Every account is protected by two-factor authentication via OTP sent to your registered mobile number.

Data Retention Period

Payment and transaction records are retained for seven years in line with Indian financial regulations.

Who to Contact for Data Requests

To request a copy of your data, ask for corrections, or submit a deletion request, write to our Data Protection…

How to Request Changes

Account detail corrections — such as a name or mobile number update — can be submitted through live chat with…

Common Legal and Policy Questions

Below are the questions we receive most often about our terms, data practices, and account rights. If your question is not listed here, our compliance team is reachable via live chat or the legal email channel at any time.

Your account is governed by the terms set out on this page, interpreted under the jurisdiction applicable to the region from which you access the platform. Access is available only where local law permits it, and the governing law clause in our full terms document specifies the applicable jurisdiction.

Yes. You have the right to request a full data export. Submit your request via the legal email channel with your registered account email as the subject line. We will compile and send your data package within the statutory period required under applicable Indian data law.

Payment identifiers linked to UPI, Paytm, or PhonePe are used solely to process your deposits and withdrawals. We do not store full payment credentials on our servers; transactions are handled through encrypted payment gateways. Your payment data is never shared with third parties for marketing purposes.

After a verified closure request, non-regulatory personal data is deleted within 30 days. Transaction and payment records are retained for seven years as required by Indian financial regulations. You will receive a confirmation email once the deletion process is complete.

Start by contacting live chat with your transaction ID and account email. If the matter is unresolved within 48 hours, escalate it formally via the legal email channel with the subject line 'Formal Dispute'. Our compliance team reviews all formal disputes within five business days.

We disclose account or transaction data to authorities only when required to do so by a valid legal order, court direction, or statutory obligation under Indian law. We do not voluntarily share data beyond what is legally mandated, and we keep disclosures to the minimum required.

Yes. Minor corrections such as email or mobile updates can be made via live chat with identity verification. Legal name changes require a government-issued document uploaded through our secure portal. Corrections are typically processed within three to five business days of verification.